WHOLESALE BUYER FAQs
What is the order minimum?
The order minimum for first-time buyers is $150.
When is payment due?
For first-time buyers, payment is due in full upon receipt of goods.
For re-orders, payment can be made on Net 30 terms.
There is no penalty for cancelling an order within 24 hours after order is placed. After the 24-hour grace period, cancellations will be subject to a 20% cancellation fee.
Do you sell on consignment?
Yes! Please send me an email (firstname.lastname@example.org) to discuss.
How is shipping calculated?
All shipping costs are the responsibility of the buyer.
Domestically, I ship via USPS Priority Mail, which delivers anywhere in the U.S. within 1-3 business days, and includes tracking and up to $50 of insurance. Additional insurance may be purchased.
Internationally, I ship via USPS Priority Mail International, which delivers within 6-10 business days, and includes tracking and up to $100 insurance. Additional insurance may be purchased.
If you prefer an alternative shipping method, I am happy to ship via any service you prefer.
How long will it take for my order to process?
Please allow 2-3 weeks for processing, production, and shipping. If there is a change in expected timing on my end, I will reach out directly with more info.
What is your return policy?
I do not accept returns on custom orders. ('Custom' is defined as products made for a specific retailer than cannot be sold in any other setting. For example, if an order is placed for beaded hats that say the name of a retail store, it cannot be sold anywhere else, and thus cannot be returned.)
Please contact me immediately if any item is damaged for any reason. I would be happy to repair and/or replace!
Can I request samples?
I'm happy to send samples of most wholesale products upon request. Please contact me for details.