WHOLESALE BUYER FAQs

What is the order minimum?

The order minimum for first-time buyers is $150.

 

When is payment due?

For first-time buyers, payment is due in full upon receipt of goods.

For re-orders, payment can be made on Net 30 terms.

There is no penalty for cancelling an order within 24 hours after order is placed. After the 24-hour grace period, cancellations will be subject to a 20% cancellation fee.
 

Do you sell on consignment?

Yes! Please send me an email (apezhang@gmail.com) to discuss.

 

How is shipping calculated?

All shipping costs are the responsibility of the buyer.

Domestically, I ship via USPS Priority Mail, which delivers anywhere in the U.S. within 1-3 business days, and includes tracking and up to $50 of insurance. Additional insurance may be purchased.

Internationally, I ship via USPS Priority Mail International, which delivers within 6-10 business days, and includes tracking and up to $100 insurance. Additional insurance may be purchased.

If you prefer an alternative shipping method, I am happy to ship via any service you prefer.

 

How long will it take for my order to process?

Please allow 2-3 weeks for processing, production, and shipping. If there is a change in expected timing on my end, I will reach out directly with more info.

 

What is your return policy?

I do not accept returns on custom orders. ('Custom' is defined as products made for a specific retailer than cannot be sold in any other setting. For example, if an order is placed for beaded hats that say the name of a retail store, it cannot be sold anywhere else, and thus cannot be returned.) 

Please contact me immediately if any item is damaged for any reason. I would be happy to repair and/or replace!

 

Can I request samples?

I'm happy to send samples of most wholesale products upon request. Please contact me for details.